KASA Hotel K’uyen Reservation Policy

1. A 50% prepayment of the total room cost including taxes is required to secure your reservation. Holiday Season, Dec 24th to January 3rd, a Full non-refundable payment is required . Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us if you have any questions or require any changes at reservations@kasahotels.com. This email will also include important information that we urge you to read to ensure your travel to Tulum is issue free.
2. Please review our Cancellation Policy below. Securing your reservation with a credit card means you accept the terms of our Cancellation Policy.
3. Our hotel accepts cash (Mexican Pesos, US Dollars and Euros), and credit card (Visa, Master Card and American Express). Traveler’s checks are not accepted.
4. We require a four-night minimum booking for holiday reservations during the Christmas and New Years holiday period (December 24th – January 3rd).
5. We recommend that all of our guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of emotional distress if an unforeseen event occurs.

**Subtotal may include but not limited to Private Chef bookings, spa treatments, spa products, special guest requests, etc.

1. Cancellations made 5 days or more prior to arrival date, no cancellation fee applies and the deposit is fully refundable.
2. Cancellations made 4 days or less prior to arrival date, as well as a No Show, and early departures, a 50% penalty fee will apply.
3. Cancellations made for Holiday Season, Dec 24th to January 3rd, a full stay fee will apply.
4. We do not issue refunds or credits for flight cancellations, due to any circumstances. Please take out Travel Insurance to protect against flight cancellations.
5. Any changes to your reservation must be received no less than 5 days prior to your original arrival date via email, and changes are subject to availability.
6. There are no refunds or credits issued for reservation changes within 4 days of the arrival date that reduce the number of nights stayed.
7. There are no refunds or credits issued for early checkouts.
8. KASA Hotel K’uyen is not liable for any other costs, evacuation or inconveniences caused by a tropical storm or hurricane or other catastrophic event.
9. Cancellation policies does not apply for Non-Refundable Rates.

KASA Hotel K’uyen in Tulum and its employees shall not liable for any damages caused mentally or physically as a result of, or in connection with:

1. Any delays or cancellations. In the event of a traveler becoming ill during a vacation, or having to cut their vacation short, all hospital and medical expenses are the traveler's responsibility.
2. Monetary crises, social unrest, political or labor problems, economic changes, electrical outages due to weather, mechanical maintenance or construction difficulties, for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever resulting from events beyond our or a supplier's reasonable control, including but not limited to acts of Nature (hurricanes, mudslides, earthquakes), flight cancellations or changes, strikes, labor disputes, lockouts, threats or acts of terrorism, acts of war or declared war, hurricanes or weather conditions, diseases or epidemics/pandemics, novel or unexpected conditions and local laws.
3. Absence of travel documents, visas, passports, health certificates where required. KASA Hotel K’uyen in Tulum is not responsible for advisement of travel and entry requirements.
4. Loss of items that are not secured in the hotel safe, or for losses incurred when rooms are not locked.
5. Please take out travel insurance. KASA Hotel K’uyen in Tulum shall not be liable for any damages caused mentally or physically as a result of, or in connection with the change or cancellation on any of the services, activities, menus, schedules, special promotions advertised or promoted by any means.